FAQ’s
Why have you charged my credit or debitcard?
If you have ordered/purchased a product or subscribed to a service on a 3-days trial basis for €9.95, we suggest that you check your latest bank statement to see the transaction - any transaction from us is managed with 3D Secure technology.
Cancel your membership.
You are free to cancel your subscription at any time. There is no mandatory membership period. If you wish to terminate your membership all you have to do is click on the My Account tab. Once your subscription has been cancelled, no further charges will be made to your card. Cancellation does not, however, affect other services and/or benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €54.00 | Every 14 days |
| €27.00 | Every 7 days |
| €13.50 | Every 3 days |
After you have cancelled your membership, no further charges will be made to your card. Keep in mind you can always reactivate your membership or register a new service account at any time. Terminating your membership does not affect other enabled services on your Busmailpack.com user account for the period that have been charged already. Busmailpack.com will send you a notification of cancellation to the E-mail address indicated when you opened the account. Lost or non-delivered receipts do not annul the validity of your request for cancellation. This is based solely upon the information stored in the Busmailpack.com customer database. Nevertheless, it is your sole responsibility as a customer to enter a valid E-mail address. It is also your responsibility as a customer to check for E-mails that have been redirected to your spam-folder. Please contact customer service if you need more information on how to prevent these types of errors in E-mail delivery.
I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not make refunds for incomplete monthly subscriptions. We may, however, at any time and for any reason decide to grant a refund, discount or exclusive benefit to a subscriber. The amount and terms linked to the refund in question, and the decision to grant such a refund, is at our sole discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your Busmailpack.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the Busmailpack.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Why has my credit card been charged after I subscribed to your service?
If you wish to access our service, you must first pay the amount of €9.95 for a 3-day trial period. The trial period amount is non-refundable from the moment you start using the service. You may still apply for a refund if the service hasn't been activated.
I purchased a trial subsription but my card was charged twice. Can you help me?
Our service includes a 3-day subscription trial version of €9.95 with a fixed trial period. After the duration of the trial period is over, your subscription is automatically extended into a basic subscription plan according to our Terms of Services, to which you have agreed. By terminating your subscription before the trial ends, you will avoid this from happening. In order to cancel your account, please contact us immediately.
How can I get in touch with you?
Our customer service is open 24/7 all year round and can be accessed through E-mail, chat and phone. We suggest that your first point of contact is via E-mail. In case you are trying to contact us through the chat service and have connectivity issues, please send us an E-mail and a customer support representative will contact you as soon as possible.
What happens once my membership has been cancelled?
After you have terminated your subscription no further charges will be made to your card. Any information stored about you is deactivated according to our service's GDPR policy. If you wish to get a refund, you must NOT have activated or used the service. All personal data can be erased upon request.
I have purchased a service from you but am still waiting for my account
information. What should I do?
An introductory E-mail with all your login information has been sent to the E-mail address used when you opened the account. We recommend you check your spam and trash folder. If you still have trouble finding it, please contact our customer support.
